Close-up of dark gray acoustic foam panels with pyramid-shaped protrusions arranged in a grid pattern.

The Complaint That Kept Coming Back

Industry:
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Application:
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A facilities team had bought acoustic panels twice and the complaint kept returning. Memtech measured the space, found the real cause was sound transmission between rooms, corrected it, and validated the fix with before-and-after data.
Michigan
Corporate office interior with fabric-wrapped acoustic wall and ceiling treatment

Year

2026

Prior Attempts

2 panel purchases

Real Cause

Sound transmission

Proof

Before-and-after data

Services Provided

Measurement, Diagnosis, Treatment, Validation

A facilities team had already purchased acoustic panels twice, and the occupant noise complaints kept coming back. The panels were treating a symptom the measurement had never confirmed.

Memtech Acoustics measured the space with calibrated, NIST-traceable instrumentation and found the real cause was sound transmission between rooms, not reverberation inside one. Absorption was never going to close a transmission path.

We corrected the transmission path, phased the work around an occupied and operating building, and measured again under the same conditions. The before-and-after data gave the facilities director documented proof to show leadership, and the recurring complaint closed for good.

Highlights

  • Two prior panel purchases had not resolved the recurring complaint
  • Calibrated measurement showed transmission between rooms, not reverberation inside one
  • Corrective work was phased around an occupied, operating building
  • Before-and-after data gave the director proof to show leadership

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